Medical Communications Management Center (MCMC)
Based in Moncton, ANB's centralized ambulance dispatch centre is known as MCMC (Medical Communications Management Centre). Working in the centre are our dedicated emergency medical dispatchers (EMDs).
All of them fluently bilingual, our EMDs respond to emergency medical calls, coordinate inter-facility transfers, dispatch our EMS land and air crews, and provide moral support and life-saving advice and instruction to patients in medical distress and 911 callers.
Using high-tech dispatching technology and triaging software, greater than 90 per cent of all 911 calls are processed and dispatched within 90 seconds.
Our automatic vehicle locations system pinpoints where a caller is calling from and pinpoints the closest available ambulance.
In March 2013, MCMC earned the distinction of Accredited Centre of Excellence. With only 127 accredited communications centres worldwide and only a dozen in Canada, this designation means our operations are setting the standard - internationally - for excellence and quality in emergency response.