Medical Communications Management Center (MCMC)
Based in Moncton, the centralized ambulance dispatch system, known as
MCMC (Medical Communications Management Centre), now takes all EMS
calls and dispatches all land and air ambulances throughout New
Brunswick, including the City of Saint John and Island of Grand Manan.
Monitoring and reporting on 911 call processing times is an integral
component of MCMC operations. Utilizing American Tritech’s CAD (Computer
Aided Dispatching) software, coupled with Medical Priorities 911 call
triaging software, greater than 90 per cent of all 911 calls are
processed and dispatched within 90 seconds.
Through the use of digital mapping integrated with the CAD and with
the GPS/AVL (Automatic Vehicle Location) system in ambulances,
dispatchers know where the caller is calling from and also where the
closest ambulance able to respond to an emergency is located.
With the new centre and the GPS/AVL technology, the MCMC is one of the
most technologically advanced dispatch centers of its type, able to
provide rapid triaging and coordinated dispatching of ambulances across