Services

Medical Communications Management Center (MCMC)

Based in Moncton, ANB's centralized ambulance dispatch centre is known as MCMC (Medical Communications Management Centre). Working in the centre are our dedicated emergency medical dispatchers (EMDs).  

All of them fluently bilingual, our EMDs respond to emergency medical calls, coordinate inter-facility transfers, dispatch our EMS land and air crews, and provide moral support and life-saving advice and instruction to patients in medical distress and 911 callers.

Using high-tech dispatching technology and triaging software, greater than 90 per cent of all 911 calls are processed and dispatched within 90 seconds.

Our automatic vehicle locations system pinpoints where a caller is calling from and pinpoints the closest available ambulance.

In March 2013, MCMC earned the distinction of Accredited Centre of Excellence. With only 127 accredited communications centres worldwide and only a dozen in Canada, this designation means our operations are setting the standard - internationally - for excellence and quality in emergency response.


Land Ambulance (Paramedics)

When a 911 call is received for a medical emergency, it is Ambulance New Brunswick's dedicated paramedics who provide the medical care, compassion and safe transport to hospital for our patients.

ANB employs approximately 1,000 primary care paramedics. Each ambulance is staffed with two paramedics. Our fleet consists of more than 130 ambulances, and we have approximately 80 ambulance stations and posts strategically located throughout New Brunswick. But our crews don't necessarily respond to calls from those fixed locations.

In order to ensure every community receives the best-possible coverage at all times, ANB uses a dynamic deployment ambulance response system. When a paramedic crew is dispatched to a call, nearby ambulances move around to ensure no area is left without an ambulance close at hand.

Our team responds to nearly 100,000 calls each year. In addition to 911 emergency calls (which amount to nearly half of our overall call volume), ANB also completes patient transfers between hospitals, which accounts for more than a third of our calls. The remaining ambulance calls we respond to are categorized as 911 non-emergencies. 

Air Ambulance (Critical Care Flight Nurses)

Ambulance New Brunswick's Air Ambulance - often referred to as AirCare - performs several hundred emergency calls each year, transporting sick and injured patients to specialized hospitals across the Maritimes and as far away as Montreal and Toronto.

At 19,000 feet in the sky, moving at 250mph with two pilots flying the airplane - you'll find two of our flight nurses, caring for some of the most critically ill or injured patients in the province. Our critical care flight nurses are among the most highly-skilled registered nurses in the province. They save lives in some of the most extreme and challenging conditions. Without the amenities of a hospital or support staff, every mission can be considered critical. Our flight nurses receive ongoing training to maintain a high degree of clinical competence pertinent to the unique challenges they encounter treating patients aboard our air ambulance.



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