Services

Medical Communications Management Center (MCMC)

Based in Moncton, the centralized ambulance dispatch system, known as MCMC (Medical Communications Management Centre), now takes all EMS calls and dispatches all land and air ambulances throughout New Brunswick, including the City of Saint John and Island of Grand Manan.

Monitoring and reporting on 911 call processing times is an integral component of MCMC operations. Utilizing American Tritech’s CAD (Computer Aided Dispatching) software, coupled with Medical Priorities 911 call triaging software, greater than 90 per cent of all 911 calls are processed and dispatched within 90 seconds.

Through the use of digital mapping integrated with the CAD and with the GPS/AVL (Automatic Vehicle Location) system in ambulances, dispatchers know where the caller is calling from and also where the closest ambulance able to respond to an emergency is located.

With the new centre and the GPS/AVL technology, the MCMC is one of the most technologically advanced dispatch centers of its type, able to provide rapid triaging and coordinated dispatching of ambulances across New Brunswick.

Air Ambulance (Critical Care Flight Nurses)

The Air Ambulance Service is designed to achieve four key goals:

1. to perform intra-provincial and inter-provincial critical care transports;
2. to augment land ambulance inter-facility transports;
3. to return patients from inter-provincial services rendered, and
4. to negate the necessity of relying on external air carriers to perform these functions.

The air ambulance currently employs 9 full-time and two part-time critical care flight nurses, along with several casual flight nurses. The Critical Care Flight Nurses receive ongoing training to maintain a high degree of clinical competence pertinent to the high acuity calls being performed by the air ambulance service.